返金ポリシー

We’re here to make sure your order arrives quickly, safely, and exactly as expected.

🚚 Shipping Information

Australia-Wide

Free shipping on orders over $100 AUD
Orders under $100: Flat rate of $8 AUD
Express Post available and calculated at checkout

International

Shipping cost calculated at checkout based on your location
Delivery timeframe is usually 2–5 weeks depending on country and shipping method
Any customs duties, taxes, or import fees are the responsibility of the customer

⏱️ Order Processing & Delivery Time

All orders are processed within 2 business days
A confirmation email with tracking will be sent once shipped
Standard delivery within Australia takes 3–7 business days

📭 Lost or Damaged Deliveries

Every order is packed with care, but if something goes wrong, we’ll resolve it quickly.
If your order is lost or arrives damaged, contact us at hello@nexusnutrition.com.

Please ensure your delivery address is correct — we cannot replace items shipped to an incorrect address.

🌍 International Shipping

Yes, we ship globally. Delivery timeframes vary between 2–5 weeks depending on your country. Shipping costs are calculated at checkout, and any customs fees, duties, or taxes are payable by the customer.